Our members’ profile

Initially, the Driver Quality Charter targeted direct operators.

Indeed, with the emphasis on the service provided to the end-user, we thought that only companies with their own vehicles would be responsive to this commitment to quality.

We very quickly realised that a high quality service is a complete service and that the end benefit is only one part of this service.

At that point, we integrated into our charter elements which commit our affiliate members to high standard of quality for all the services they offer, including those concerning the administrative management of files, whether they relate to an order or a simple request for information.

From that point on, the doors of our charter were open to any company active in the personal road transport sector.

We would ideally prefer to gear our policy to businesses using their own fleet. Butsince sub-contracting is common in our industry, sales intermediaries must also be subject to strict quality standards which are as demanding as those imposed upon final service providers.

Amongst our members are therefore Coach, Minibus, and Car operators, operators with a large fleet and the self-employed with one or two vehicles, as well as agencies acting as sales intermediaries.

Any agent offering personal transport services of any kind must feel involved in our Driver Quality Charter.

But what really makes our commitment so strong is that it is not limited to one country or geographical area.

Indeed, the main aim of our activity with regard to quality levels is to ensure that our members are known worldwide; that is why we believe that they should be presentedin most widely recognised business languages worldwide.

This is why we offer a presentation in English and French, to which we will add Spanish, Russian, Italian and German, and the languages of Asia or the Middle East.

Quality is therefore available in every region of the world, and is available to anyone who demands and supplies an appropriate and homogenous service while respecting the customs, culture and habits of the region in question.

Aware of global issues, including ecology and globalisation, the dynamic and forward-thinking playersin the field have decided tomake an impact on service improvements with unrivalled quality wherever there is a need.